ArtistiCo Support
Last updated: August 24, 2026 · Türkçe
ArtistiCo is a social network for artists — profiles, a discipline-aware feed, listings for jobs and commissions, communities, and direct messaging. This page is how you reach us.
Contact us
| What you need | Where to write | We answer within |
|---|---|---|
| General help, bugs, account problems | support@artisticoapp.com | 2 business days |
| Reporting content or a member | Use the report control in the app, or support@artisticoapp.com | 24 hours |
| Appealing a moderation decision | support@artisticoapp.com | 5 business days |
| Privacy, data access, deletion, KVKK/GDPR requests | privacy@artisticoapp.com | 30 days (legal maximum) |
| Copyright or trademark complaints | support@artisticoapp.com — subject line “Copyright” | 3 business days |
Please write from the email address on your account, and include your handle (@yourname), your device and OS version, and the app version from Settings (shown at the bottom of the screen). A screenshot helps.
Common questions
I did not get my sign-in code
Codes arrive within a minute and expire after 10 minutes. Check your spam folder for a message from no-reply@artisticoapp.com. After 5 wrong attempts the code locks — request a new one. If nothing arrives, write to support with the exact address you typed.
How do I report something?
Every post, comment, listing, community, profile and message has a report control. Pick a reason and add a note if it helps. We review every report and act on violating content within 24 hours. ArtistiCo has zero tolerance for objectionable content and abusive members.
How do I block someone?
Open their profile → the overflow (•••) control → Block. They disappear from your feed, search, listings, inbox and notifications, and can no longer contact you. Manage your list in Settings → Notifications & Privacy → Blocked users.
How do I delete my account?
Settings → Manage Account → Delete account. Deactivated immediately, permanently deleted after 30 days. Full instructions, including what to do if you cannot sign in: Deleting your ArtistiCo account.
Can I hide my city?
Yes — Settings → Notifications & Privacy → Privacy → Show city. You can also leave the field blank when editing your profile.
Is my photo’s location shared when I post it?
No. Every uploaded image is re-encoded on our servers before it is published, which removes EXIF metadata — including GPS coordinates — from the stored file and from every thumbnail generated from it. See the Privacy Policy §2.4.
Are my direct messages private?
They are visible only to the people in the conversation and are encrypted in transit and at rest — but they are not end-to-end encrypted. We can technically access them, and will where a report or a valid legal order requires it.
Someone is using my artwork / impersonating me
Report the profile or post in the app and email support@artisticoapp.com with links to both the ArtistiCo content and your original. We handle impersonation and infringement as priority reports.
I was offered work and asked to pay a fee
That is a scam. ArtistiCo never asks you to pay to be considered for work, and we are not a party to agreements between members. Report the listing and the account, and do not send money. See Terms of Service §5.
Policies
- Privacy Policy
- Terms of Service (also the EULA)
- Deleting your account
- KVKK Aydınlatma Metni (Türkçe)
Requirements
iOS 15.1 or later, or Android 7.0 (API 24) or later. An internet connection is required — ArtistiCo has no offline mode.